Thank you for your purchase. Follow these guidelines to keep your new furniture looking great for many years.
Regularly vacuum fabrics to remove dust, dirt, and pet hair. Regularly wipe leather using a clean cloth dampened with distilled water and allow it to air dry.
Maintain cushions including back, seat, and accent pillows weekly to help them retain their shape. Zippered poly cores may also be fulfilled in a dryer on a "no heat" setting.
Pilling of fabrics may occur occasionally based on the content and nap of the upholstered material. This is normal as extra fibers move to the fabric surface with use. If pilling occurs, it may be easily removed using a small fabric shaver.
Fabric characteristics may change the appearance of upholstered pieces due to the weight, fiber content, and nap of the fabric. In hand tailored pieces, variations may occur in pleats, tucks, skirts, and seams.
Reclining furniture may produce audible sounds during use due to the normal operation of mechanical parts. Sounds may also occur during seasonal changes or with variations in temperature and humidity.
Comfort wrinkles or gathers, are often designed into cushions to allow them to respond with use. Gathers are sewn in certain areas to complement each style and provide the necessary give to keep seams from pulling.
Adjustable doors and feet on tables and entertainment centers provide easy alignment for variations in flooring materials. Adjustments to alignment may also be needed with temperature and humidity changes which can cause wood to expand or contract during different seasons.
Wood variations including colors and grain patterns, knots, and other natural markings, add beauty to wood furnishings. The appearance of stains and finishes can vary from piece to piece depending on the porosity of the wood. Distressed surfaces display small gouges, indentations, or surface cracks to further add characters.
Variations in metal including steel, antique brass, and iron can be the result of handcrafted manufacturing. Texted surfaces, weld beads, and variations in finish techniques further enhance the look of each piece.
Leather variations in color, grain, and markings occur in unaltered or "Authentic" leathers. These characteristics, including wrinkles and scars, are viewed as hallmarks of leather's natural beauty and add distinction.
With Guardsman?'s network of more than 3,500 professionals across the USA and Canada - and their A rating from the Better Business Bureau - you can relax, assured that you have an expert to call on when you need one. Call 1-800-253-3957 for claims.
As an added value, Johnny Janosik goes one step further.
Upon expiration of your Guardsman? Protection Plan, or after five years (whichever is sooner), Johnny Janosik will issue a store credit, valid for 90 days from the purchased protection expiration date in the amount of the full purchase price of your agreement, provided no service has been performed by Guardsman? or Johnny Janosik Inc. within the five year period.